FAQs

Please read our FAQs page to find out
more.

How do l make payment?

You can place orders on our website using major credit cards, debit cards, or PayPal. Currently, we do not accept checks or money orders. ChimiDoll is not responsible for any bank fees incurred if charges accepted by Visa, Mastercard, Discover, or AMEX cause customers to exceed their available credit limit or available debit funds. All orders are subject to acceptance.
Clickhere for a complete payment tutorial.

Do l need to pay customs duties?

MISMISHOP has already covered the customs duties and clearance fees for your country, so there are no additional import taxes for you to pay.

Is shipping free?

We offer two delivery options for your convenience. Enjoy free shipping on orders over $69.99. For standard delivery, the cost is $3.98, and if you need it faster, choose our expedited shipping option for $6.98. Click here to view our complete shipping policy and delivery times.

Do you ship worldwide?

Yes, we offer worldwide shipping. Once your order is shipped, you’ll receive an email with a tracking number.

How soon after I make payment will my order be shipped?

We require 1 day to process orders and typically ship within 48 hours. If we rest on weekends, your order will be shipped on Monday.

When will my order arrive?

The delivery time depends on your country or region. Different countries have varying delivery times. Click here to see different delivery times.

How can I contact you?

The quickest way is through the green chat window on the bottom right corner of our website. You can also click here to contact us using your preferred method:
Email: Support@mismishop.com
US Phone: +1 (323) 667‑5123